Refund Policy

1. Overview

At The Practice Book, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for cancellations and refunds for our subscription plans and one-time purchases.

By making a purchase, you agree to this Refund Policy. Please read it carefully before completing your transaction.

Free plan: You can use The Practice Book free of charge, supported by ads. Which features are free is shown in the app and may change over time. Currently, all learning features are free to use and Premium removes ads.

Premium: Premium is a paid plan, available as a Monthly, Quarterly or Annual subscription and, where offered, as an Exam Pass (a one-time purchase). What a plan includes is shown in the app at the time of purchase and may change. Premium includes:

• No ads
• Any additional features shown as part of Premium in the app at the time of purchase
• One free streak freeze each calendar month (paid plans only)

Free trial: New accounts receive a 7-day free trial of Premium, which currently means using the app without ads. The trial requires no payment, and you are not charged when it ends.

All purchases are made through the Apple App Store or Google Play.

2. Exam Pass (One-Time Purchase, Where Offered)

The Exam Pass is a one-time purchase that provides Premium until the end of the next exam session (May/June or October/November). It does not renew automatically. The Exam Pass is not always offered; this section applies to every Exam Pass purchased while it was available.

Refund Eligibility:

• Within 14 days of purchase: You may request a full refund if you have not used any content or feature that was available only with Premium at the time you used it. Using the app without ads does not by itself count as such use.
• After using Premium-only content or features: Refunds are not available once you have used any content or feature that was available only with Premium at the time, as the digital product has been delivered.
• After 14 days: Refunds are not available after 14 days from the date of purchase, regardless of usage.

3. Subscriptions (Monthly, Quarterly and Annual)

Monthly, Quarterly and Annual subscriptions provide Premium and renew automatically at the end of each billing period (every month, every 3 months or every year) until you cancel. Billing is handled by the Apple App Store or Google Play.

Cancellation:

• You may cancel your subscription at any time in your App Store or Google Play subscription settings, at least 24 hours before the end of the current billing period. Manage subscription in the app shop takes you there.
• Cancelling stops the next renewal. Your subscription remains active, and you keep Premium, until the end of the current paid period.
• You will not be charged for subsequent billing periods after cancellation.

Refunds:

• We do not offer partial refunds for the remaining days in your current billing period.
• If you cancel, you retain access until your paid period expires.
• Refunds of subscription charges are requested from Apple or Google, as described in Section 4.

4. How to Request a Refund

Because all purchases are made through the Apple App Store or Google Play, refunds are requested from, and decided by, Apple or Google under their own refund policies. We cannot issue or reverse a store refund ourselves.

For App Store purchases, use Apple's Report a Problem page. For Google Play purchases, follow Google's Google Play refund instructions.

If you need help with a refund request, or believe you are entitled to a refund under this policy, please contact us with the following information:

• Your account email address
• Date of purchase
• Reason for the refund request
• Any relevant transaction or order IDs

Send your refund request to: hello@thepracticebook.org

We aim to respond to all refund requests within 2-3 business days.

5. Refund Processing

Timeframe:

• Once Apple or Google approves a refund, it is processed on their timescale.
• The time for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

Refund Method:

• Refunds are processed to the original payment method used for the purchase.
• We cannot refund to a different payment method or account.

6. Technical Issues

If you experience persistent technical issues that prevent you from accessing the Services you paid for:

• Please contact our support team first so we can attempt to resolve the issue.
• If we cannot resolve the issue within a reasonable timeframe, we may extend your Premium access or give account credit at our discretion. Refunds of App Store or Google Play charges are requested from Apple or Google, as described in Section 4.
• Technical issues must be reported within 7 days of occurrence to be eligible for consideration.

7. Exceptions

Refunds will not be provided in the following circumstances:

• Change of mind after you have started using the Premium benefits you paid for (for the Exam Pass, see Section 2)
• Failure to cancel a subscription before the renewal date
• Account termination due to violation of our Terms of Service
• Requests made outside the eligible refund period
• Purchases made using promotional codes or during special offers (unless otherwise stated)

8. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws.

If you are entitled to a refund under applicable consumer protection legislation (such as the South African Consumer Protection Act), we will help you request the refund from Apple or Google and will honour those requirements for anything we provide directly.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

The policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us: